Publisher: GALA İLAÇ VE YAZILIM SANAYİ TİCARET ANONİM ŞİRKETİ Brand: FuudUp Last Updated: 10.09.2026
These Cancellation, Refund and Digital Delivery Terms ("Terms") govern the rules relating to the purchase, activation, renewal, cancellation, termination, and refund of paid digital services offered by FuudUp to individual users and businesses.
Paid services offered by FuudUp may consist of two main groups:
The services offered by FuudUp within this scope are digital in nature. Unless expressly stated otherwise, no physical product delivery or shipping process is carried out.
FuudUp may offer certain features to Individual Users within the mobile application under FuudUp Premium or another paid subscription.
The following information regarding the subscription available for purchase:
is displayed on the relevant purchase screen before the purchase is completed.
By completing the purchase, the Individual User accepts the subscription conditions shown on the purchase screen.
FuudUp Premium and other individual user subscriptions may be purchased through the Apple App Store, Google Play, or other app stores supported by FuudUp, depending on the device and platform on which the purchase is made.
Payment is processed through the payment infrastructure of the relevant app store.
The management of payment methods, collection, invoicing, technical renewal of the subscription, and related payment transactions may be subject to the conditions of the app store used.
Digital delivery of the FuudUp Premium subscription occurs when the purchase is successfully verified and the features covered by the subscription are made available for use in the Individual User's FuudUp account.
Verification of the purchase may depend on technical processes within the app store or the subscription infrastructure used.
If Premium features are not activated within a reasonable period despite successful payment, the Individual User may contact FuudUp at info@fuudup.com.
FuudUp may offer a free trial period to Individual Users for certain subscription plans.
If a free trial is offered, the following information:
is displayed on the purchase or subscription screen.
Where the subscription is offered to continue on a paid basis after the free trial period ends, the subscription may transition to a paid period if the Individual User does not cancel the subscription within the period and by the methods specified in the relevant app store.
Free trial conditions and applicable cancellation periods may vary according to the conditions of the app store through which the subscription was purchased.
FuudUp Premium subscriptions offered with automatic renewal may be renewed for the subscription periods specified at the time of purchase, unless cancelled by the Individual User.
Renewal transactions are carried out by the relevant app store.
The fee applicable at renewal is determined according to the valid subscription fee and conditions shown to the user in the relevant app store on the purchase or renewal date.
Subscriptions purchased through the Apple App Store are cancelled through the subscription management areas provided by Apple; subscriptions purchased through Google Play are cancelled through Google Play subscription management. Apple and Google provide the ability to cancel subscriptions purchased in-app through their own subscription management systems.
The Individual User may stop future renewals of their subscription by using the subscription management area in the app store where the subscription was purchased.
Unless the relevant app store has a different application, cancellation of a subscription does not mean automatic retroactive cancellation of the current paid subscription period or automatic refund of previously collected fees.
The following actions by the Individual User:
may not automatically cancel an ongoing app store subscription.
The Individual User should also check any ongoing app store subscription through the subscription management area in the relevant app store and cancel it if necessary. Google Play also expressly states that removing the application does not cancel the subscription.
Refund processes for purchases made through the Apple App Store or Google Play may be subject to the rules and refund mechanisms of the app store where the purchase was made.
Apple provides its own refund request process for App Store purchases.
For transactions made through an app store where payment is collected directly by the relevant app store, FuudUp may not have the authority to process refunds directly.
In such cases, the Individual User may need to submit the refund request through the method provided by the relevant app store.
In the following cases, the user may also contact FuudUp:
Mandatory consumer rights arising from applicable legislation are reserved.
Restaurants, cafés, bars, and other food and beverage businesses deemed eligible by FuudUp may purchase Paid Packages offered by FuudUp through the FuudUp website or web-based Business Panel.
Paid services for businesses may include, depending on the purchased package, business profile management, digital menu, QR Menu, links, campaign tools, statistics and analytics services, and other digital business features offered by FuudUp.
The following information regarding the Paid Package:
is shown to the Business Member before the purchase is completed.
Payments by Business Members are made through the FuudUp website or web-based Business Panel.
Payments may be collected through iyzico or other authorized payment institutions and banks with which FuudUp works.
Processing of the Business Member's card and payment information may be carried out through the secure infrastructure of the relevant payment service provider.
Digital delivery of the Paid Package purchased by the business occurs through:
Business information, menus, campaigns, links, and other content created or updated in the Business Panel may be displayed to Users in the FuudUp mobile application depending on the nature of the relevant service.
Packages that are automatically activated by default are made available for use after payment.
Services requiring additional verification or technical processing are activated within a reasonable period.
FuudUp is not responsible, to the extent that it is not at fault, for delays in activation caused by the Business Member providing incomplete or incorrect information, failing to provide required verification documents, or other technical or administrative deficiencies attributable to the Business Member.
Automatic renewal for business subscriptions applies only where this is expressly stated at the time of purchase and accepted by the Business Member.
For subscriptions with automatic renewal, the subscription may be renewed for the same period or another period specified at the time of purchase, unless the Business Member cancels the subscription before the renewal date.
The fee applicable at renewal may be the current package price notified to the Business Member before renewal or shown in the purchase/subscription management area.
Subscriptions without automatic renewal expire automatically at the end of the relevant subscription period.
The Business Member may cancel their subscription through the subscription management area in the Business Panel provided by FuudUp or via info@fuudup.com.
Unless expressly stated otherwise at the time of purchase, cancellation takes effect at the end of the current paid subscription period.
The Business Member may continue to benefit from the services offered within the purchased package until the current paid period ends.
No charges are collected for a new subscription period after cancellation takes effect.
Cancellation of the subscription does not require automatic refund of fees duly collected in past periods.
Closing a Business Account and cancelling a paid Business Subscription are different processes.
If the Business Member requests account closure, the ongoing subscription, payment, and invoicing status may be evaluated separately.
Closing a Business Account does not mean that previously collected fees will be automatically refunded.
Termination of the Business Account or paid package does not result in removal of posts, comments, photos, videos, or reviews created by Users in the FuudUp mobile application.
For purchases made by Business Members through the web, the full fee or an appropriate portion may be refunded following review in the following cases:
FuudUp may request verification of transaction and account information to evaluate a refund request.
Without prejudice to rights arising from mandatory legislation, no refund may be granted to the Business Member in the following cases:
FuudUp's refund obligations arising from its own fault or mandatory legislation are reserved.
The fee for annual or other long-term business subscriptions may be collected upfront or periodically, as specified at the time of purchase and if supported.
The Business Member's voluntary decision to terminate the subscription after activation does not automatically entitle them to a pro-rata refund for the remaining period.
Incorrect charges, failure to provide the service due to reasons attributable to FuudUp, and mandatory refund cases arising from applicable legislation are reserved.
FuudUp may offer a free trial or free usage period for certain services to individual users or businesses.
The following information regarding the free usage period:
is specified on the relevant offer or purchase screen.
For services where the free trial period automatically converts to a paid subscription, this is clearly shown before the purchase or registration is completed.
For free trials offered to Individual Users through app stores, the subscription and cancellation conditions of the relevant app store also apply.
Mandatory rights arising from applicable consumer legislation are reserved for purchases made by Individual Users.
Whether a right of withdrawal exists for digital content and digital services, and the conditions for its use, are assessed according to the nature of the transaction, whether the service has commenced, the user's requests and approvals, the purchase channel, and applicable legislation.
For purchases made through the Apple App Store, Google Play, or other app stores, the refund and cancellation mechanisms of the relevant app store may also apply.
Purchases made by a Business Member within the scope of their commercial or professional activity are, as a rule, transactions carried out within the scope of the business's commercial activity. However, mandatory consumer rights are reserved where the specific transaction is deemed a consumer transaction under applicable legislation.
FuudUp may change subscription or package prices in the future.
For individual user subscriptions, price changes are applied in accordance with the rules of the relevant app store and the information provided to the user.
For business subscriptions, price changes are not applied retroactively to the current subscription period for which payment has already been completed, unless otherwise required.
The new price may apply in the relevant renewal or new purchase period.
Where separate user approval is required under legislation or the rules of the payment platform used, the necessary approval is obtained.
FuudUp may change the features of its services over time for technical, security, legal, or product development reasons.
If a significant change is made to the fundamental nature of a paid service, users or Business Members may be informed to the extent required by applicable legislation.
For changes that significantly reduce the fundamental scope of a service purchased during the current paid period, rights arising from mandatory legislation are reserved.
FuudUp makes the necessary effort to provide its services at reasonable technical standards.
Temporary service interruptions may occur due to planned maintenance, updates, internet infrastructure, third-party service providers, app stores, payment institutions, or reasons beyond FuudUp's reasonable control.
Short-term technical interruptions or interruptions that do not substantially prevent general use of the service do not automatically entitle the user to a refund.
If there is an issue caused by FuudUp that substantially prevents use of the purchased service for a reasonable period, a technical solution, extension of the service period, or appropriate refund may be considered depending on the nature of the matter.
Refund requests relating to Business Member payments collected directly by FuudUp through the web may be submitted to info@fuudup.com.
The following information may be requested in a refund request:
FuudUp may verify the applicant's connection to the account or Business Member before evaluating the request.
For refund requests relating to individual subscription purchases made through the Apple App Store or Google Play, the refund mechanism of the relevant app store may need to be used.
Refunds approved by FuudUp and relating to transactions collected directly by FuudUp are made to the payment method used for the payment, where technically possible.
After FuudUp forwards the refund to the payment institution, the time for the amount to appear on the bank account or card statement depends on the processing times of the relevant bank or payment institution.
For transactions made through app stores, the refund process may be carried out by the relevant app store.
These Terms apply together with:
If there is a difference between the plan, period, price, or special conditions shown to the user before a specific purchase and these Terms, the conditions expressly shown for that specific purchase apply, without prejudice to mandatory legislative provisions.
FuudUp may update these Terms in connection with changes in its products and services, payment or subscription infrastructure, app store rules, or applicable legislation.
Significant changes may be notified to users and Business Members through appropriate methods to the extent required by applicable legislation.
The current version of the Terms is published by FuudUp in an accessible manner.
Last Updated: 10.09.2026