These terms apply to subscription packages, digital business profiles, campaign tools, QR menus, analytics, customer relationship management, and other digital services purchased through the FuudUp platform.
Services provided by FuudUp are not physical products. Therefore, no shipping or physical delivery is performed.
Delivery of the purchased service is completed when the relevant package is assigned to the user's or business's FuudUp account after successful payment and the features included in the package are made available for use.
Standard packages are activated automatically after payment. Services requiring manual verification or setup are made available within 7 business days at the latest.
Once activation is completed, the user may be informed via email, in-app notification, or the account dashboard.
Monthly and annual subscriptions are valid for the period specified at the time of purchase.
If auto-renewal is selected, the subscription renews for the same period unless cancelled by the user before the renewal date, and payment is collected from the saved payment method.
The subscription period, price, renewal date, and any free trial period are shown to the user before the payment is completed.
Users may cancel their subscriptions through the FuudUp account dashboard or by contacting info@fuudup.com.
Cancellation takes effect at the end of the current paid subscription period. The user may continue to benefit from the purchased services until the current period ends.
No charges are collected for a new subscription period after cancellation.
In the following cases, a full or partial refund may be granted after review:
In the following cases, no refund is granted, without prejudice to mandatory legal rights:
For annual subscriptions, payment is collected upfront or periodically as specified at the time of purchase.
No pro-rata refund is made for the remaining months after the service has been activated and started to be used. Incorrect charges, failure to provide the service, or mandatory cases arising from legislation are exceptions to this rule.
Mandatory rights arising from applicable consumer legislation are reserved for transactions where FuudUp services are purchased by individual consumers.
Where the service is started immediately after payment at the consumer's explicit request and approval, exceptions regarding the right of withdrawal for digital services may apply.
For purchases made by businesses within the scope of their commercial or professional activities, the subscription agreement between the parties, terms of use, and the provisions of this policy apply.
To submit a refund request, the following information must be sent to info@fuudup.com:
Approved refunds are sent to the payment method used for the original payment. The time for the refund to appear on the bank or card statement may vary depending on the payment provider and bank.