As Gala İlaç ve Yazılım San. Tic. A.Ş. ("FuudUp"), we attach importance to the protection and privacy of the information of individual users who benefit from our services; restaurants, cafés, bars, and other businesses that receive services through FuudUp; and business owners, authorized persons, and employees who act on behalf of these businesses. For this reason, we recommend that you read our Privacy Policy.
This Privacy Policy ("Policy") aims to inform users about how FuudUp uses the information it collects, users' responsibilities, and FuudUp's rules regarding the protection of confidential information. Individual users will be referred to as "User"; real or legal persons who benefit from FuudUp's membership, subscription, and digital services for businesses will be referred to as "Business Customer"; and persons who communicate with FuudUp on behalf of a Business Customer or carry out transactions on the account will be referred to as "Business Official." Users, Business Customers, and Business Officials may collectively be referred to as "Data Subjects."
When you register with FuudUp and create a profile, certain information is collected for processes such as completing your membership registration, providing the services you request, and processing payments.
Users provide information to FuudUp when they want to create subscriptions, submit suggestions and complaints to FuudUp, or for other reasons. In this case, certain information such as users' names, contact information, payment information, and request, suggestion, and complaint information is collected.
You can send messages, take photos and videos, and do much more in our application. We call all these things you can do in our products "actions." We collect your actions in our products and information such as passwords, email, and phone numbers when creating a profile, filling out forms, or contacting us.
If you choose to upload or import your contacts from a device (phone, tablet, computer, etc.) (e.g., by synchronizing your address book), we also collect information such as the names and email addresses or phone numbers of these contacts.
We collect information about you and make inferences based on others' actions.
We collect and receive information from the different devices you use (phone, tablet, computer, etc.), about these devices, and about how you use them. Examples include what you're doing on your device, such as whether our app is in the foreground or whether your mouse is moving (which can help distinguish people from bots). Signals from the device, information shared through the device such as GPS, camera access, photos, etc., are collected. Information collected from the network you're connected to and your connection, including IP address, cookies, and similar technologies is collected.
FuudUp uses the information collected about users primarily for the purposes stated below:
The information you provide to FuudUp may be shared with third parties in line with the realization of the stated purposes. For example, information sharing with companies providing the relevant service may be necessary to receive technical support services. In this context, your information may be shared with our business partners and suppliers from whom support is received in the service provision process.
Additionally, when we need to fulfill our legal obligations, we may be required to share your information in line with the requests of authorized persons, institutions, and organizations.
Apart from this, the information provided by users will only be used for the provision of the service and in line with the purposes stated in the relevant texts, and will not be shared with third parties otherwise.
Your information is stored securely for the period required by our collection purpose. If there is a specific retention period determined in the legislation, full compliance with this period is ensured.
FuudUp takes the necessary technical and administrative measures to protect the systems, servers, and databases where your data is stored against cyber attacks and other security threats.
The user accepts that they are entirely responsible for securely storing the access information (username, password, etc.) they use while benefiting from the services provided by FuudUp, protecting it against third-party access, and ensuring its confidentiality.
The accuracy and currency of the information provided by users is the responsibility of the users. Your information must be transmitted to us in accordance with reality and updated when there is a change in your information. You can update the information you have shared with FuudUp at any time by calling FuudUp customer service.
When you provide information to FuudUp on behalf of another person, you are deemed to have undertaken that this information is correct and that you have the right to share the information with FuudUp/are authorized in this regard.
FuudUp may redirect to third-party sites or services outside its own business. When you click on any of these links, the privacy policies and terms of use of the third party you visit will apply. FuudUp cannot be held responsible for the policies and practices of these third parties.
FuudUp has the right to change, temporarily suspend, or completely remove the services, content, visuals, and other elements it provides without prior notice.
Additionally, FuudUp has the authority to make changes and updates to this Privacy Policy. Users are obliged to follow the current version of the policy.
FuudUp cannot be held responsible for damages and costs that may arise directly or indirectly due to errors, interruptions, delays, viruses, system failures, or similar technical malfunctions that may occur in electronically provided services.
When restaurants, cafés, bars, and other businesses wish to benefit from FuudUp's business services, create a business profile, purchase a subscription package, or contact FuudUp, certain information relating to the business and to persons acting on behalf of the business may be collected.
In this context, the following information may be processed:
If a business account is created by an employee, representative, or other authorized person, that person accepts and undertakes that they are authorized to act on behalf of the business and to provide the relevant information to FuudUp.
Information relating to Business Customers and Business Officials may be used for the following purposes:
Business name, address, working hours, phone number, website, social media account, menu, photo, campaign, and similar information added to the business profile may, by the nature of the service, be viewed by FuudUp users and visitors.
Payments made within the scope of FuudUp services may be processed through authorized payment institutions and banks. Information required to complete the payment transaction may be processed by the relevant payment institution under its own privacy policy and legal obligations.
FuudUp may access limited information relating to the payment process, such as payment amount, payment date, transaction result, payment method used, invoice information, and transaction number, and may use this information to conduct subscription, accounting, support, refund, and dispute processes.
Sensitive payment information such as the full credit or debit card number, card security code, and similar data is processed directly by the authorized payment institution, depending on the payment infrastructure used, and is not stored in FuudUp systems.
Information relating to Business Customers and Business Officials may be shared with the following parties to the extent necessary for the provision of the services and the realization of the purposes stated above:
Information is shared only to the extent necessary for the provision of the service, the performance of the contract, the fulfillment of legal obligations, and the protection of FuudUp's legitimate rights.
Information provided by the Business Customer for publication on the business profile may be displayed publicly on the FuudUp application, website, and other digital channels provided by FuudUp.
Last Updated: 21.07.2026