As Gala İlaç ve Yazılım Sanayi Ticaret A.Ş. ("FuudUp", the "Company", or "we"), we attach importance to the protection of the personal data and privacy of individual users who use our services, business customers, and authorized persons acting on behalf of businesses.
FuudUp is a gastronomy and food-and-beverage-focused social platform where users can discover restaurants, cafés, bars, and other food and beverage venues; share photos, videos, reviews, ratings, and similar content relating to the venues they visit; and interact with other users.
FuudUp also provides web-based business services to restaurants, cafés, bars, and other food and beverage businesses accepted within FuudUp's field of activity. Businesses may create or manage their business profiles through FuudUp's website and web panel; and edit business information such as menus, opening hours, contact details, images, links, and similar business information. Changes made through the web panel may be reflected on the business page displayed in the FuudUp mobile application and other FuudUp digital channels for the relevant business.
This Privacy Policy ("Policy") explains what information is collected by FuudUp, for what purposes such information is processed, with which parties it may be shared, how long it may be retained, and the rights of data subjects regarding their personal data.
Within the scope of this Policy:
Users, Premium Users, Business Customers, and Business Officials may collectively be referred to as "Data Subjects."
Within the scope of the Personal Data Protection Law No. 6698 ("PDPL"), the data controller for your personal data is:
GALA İLAÇ VE YAZILIM SANAYİ TİCARET A.Ş.
You may contact FuudUp using the above details.
Personal data processed by FuudUp may vary depending on the service used and the User's activities on the Platform.
If you create a FuudUp account, complete your profile, or contact us, the following information may be processed:
When you use FuudUp's social features, information relating to your activities on the Platform may be processed.
This may include:
Such transactions carried out by Users on the Platform may be processed for the purposes of providing the service, improving the user experience, ensuring security, and analyzing use of the Platform.
FuudUp is a food-and-beverage and gastronomy-focused platform.
Content uploaded by Users through the Platform, including:
may be processed for the purpose of providing Platform services and, depending on the nature of the relevant feature, may be viewed by other users.
FuudUp may review User Content and carry out moderation activities in order to protect the food-and-beverage focus of the Platform and community safety.
In this context, in particular:
may be reviewed, visibility may be restricted, or such content may be removed from the Platform.
During moderation of User Content, the content, time of sharing, linked user account, complaint records, and other relevant information may be processed.
Details regarding content rules are set out in the FuudUp Community Guidelines.
If the User grants the necessary permissions, FuudUp may process data such as:
This information may be used for purposes such as:
The User may change location access preferences through device settings.
While you use the Platform, the following technical information may be processed automatically:
This information may be used for operating the Platform, fixing errors, measuring performance, ensuring security, and developing services.
If FuudUp provides the relevant feature and the User expressly grants permission, access to certain features on the device may be requested.
These may include, for example:
If the User chooses to synchronize or transfer their contacts, information such as names, phone numbers, or email addresses in contacts may be processed in order to provide the relevant feature.
The User may manage or withdraw permissions granted through device settings.
FuudUp may offer certain features to individual Users under FuudUp Premium or another paid subscription plan.
If the User purchases a Premium subscription or starts a free trial, the following information may be processed:
This data may be used for:
Purchase transactions relating to in-app subscriptions such as FuudUp Premium for individual Users may be carried out through Apple App Store, Google Play, or other relevant app stores.
In such cases, payment and card information is processed primarily by the relevant app store or payment service provider.
Depending on the infrastructure used, FuudUp may access limited information necessary to provide the subscription, such as:
FuudUp does not store the User's full credit or bank card number, CVV/CVC security code, or similar sensitive card information in its own systems for transactions carried out through app stores.
FuudUp may process personal data for the following purposes:
FuudUp processes personal data based on legal grounds provided under applicable legislation, primarily the PDPL.
Depending on the specific processing activity, data may be processed based on legal grounds such as:
Where explicit consent is required under applicable legislation, personal data is processed based on the data subject's explicit consent.
In a processing activity based on explicit consent, the data subject may withdraw consent at any time. Withdrawal of consent does not affect lawful data processing activities carried out before withdrawal.
FuudUp's services for businesses are primarily directed at:
FuudUp may not accept businesses unrelated to the Platform's field of activity creating business accounts or benefiting from services for businesses.
For example, a business operating solely in health, automotive, law, or another field unrelated to food and beverages does not gain the right to open a FuudUp business account merely because it is a commercial business.
FuudUp may evaluate business applications in terms of suitability to the Platform's scope, the authenticity of the business, and the authority of the person making the application.
When a Business Customer, through the FuudUp website or business panel:
the following information may be processed:
FuudUp may request additional information or documents to verify the authenticity of the business and the authority of the person acting on behalf of the business.
Business Customers may use FuudUp's web panel to manage business information to be displayed in the FuudUp mobile application and other FuudUp digital channels.
Within this scope, businesses may enter or update the following information:
Information entered by the business through the web panel may be displayed publicly on the business profile in the FuudUp mobile application and other FuudUp digital channels, as required by the nature of the service.
The Business Customer is responsible for ensuring that information provided for publication is accurate and current, and for having the necessary rights and authority to provide the relevant information, photos, logo, menu, or other content to FuudUp.
The following information relating to business performance on FuudUp may be processed:
This information may be used to provide statistics and analytics services to the business, develop FuudUp services, and measure the performance of business services.
Business Customers may purchase FuudUp's paid subscription packages or other paid services for businesses through the FuudUp website or web-based business panel.
Business payments may be carried out through authorized payment institutions, banks, and other payment service providers with which FuudUp works.
Within this scope, FuudUp may process the following information:
This information may be processed for:
Full credit or bank card numbers, CVV/CVC security codes, and similar sensitive payment information are processed directly by the authorized payment institution or financial service provider, depending on the payment infrastructure used.
FuudUp's access to this information is limited according to the technical structure of the payment infrastructure used.
Information relating to Business Customers and Business Officials may be processed for the following purposes:
FuudUp may share personal data with third parties only to the extent necessary for providing services, fulfilling legal obligations, and achieving the purposes stated in this Policy.
Such parties may include:
FuudUp may also share personal data with authorized public institutions, courts, enforcement authorities, and other legally authorized bodies for the purpose of fulfilling legal obligations.
FuudUp does not transfer personal data to third parties in a manner inconsistent with the purposes explained in this Policy.
Systems of certain technology, server, analytics, app store, subscription management, or other service providers used by FuudUp may be located outside Turkey.
Therefore, personal data may be transferred abroad, where necessary for providing the service, in compliance with the conditions, safeguards, and data transfer mechanisms provided under the PDPL and applicable legislation.
Where international data transfer must be based on explicit consent, the data subject's explicit consent is obtained.
FuudUp's website, web business panel, and mobile application may use cookies, mobile software development kits ("SDKs"), local storage, and similar technologies to ensure operation of services, maintain security, remember user preferences, measure use and performance, and develop services.
Detailed information about cookies used on the website is provided in the FuudUp Cookie Policy.
Technical tools and SDKs used in mobile applications may process device and usage information depending on the nature of the relevant service.
FuudUp may use information obtained from the User's interactions on the Platform to improve the user experience and show the User more relevant content.
For example, using:
restaurants, foods, venues, or content that may interest the User may be recommended.
FuudUp may also analyze data in aggregate or, where appropriate, in anonymized form for product development, performance measurement, understanding usage habits, and generating statistics.
Where the data subject has given the necessary consent in accordance with applicable legislation, FuudUp may send commercial electronic messages via email, SMS, or other permitted communication methods regarding:
The User may withdraw commercial electronic message consent through methods provided under applicable legislation.
Withdrawal of commercial electronic message consent does not prevent sending service communications necessary for account security, purchase transactions, subscription status, legal notices, or provision of services requested by the user.
Personal data is retained for the period required by the relevant processing purpose and retention periods provided under applicable legislation.
If the processing purpose ceases to exist and there is no other legal ground requiring retention, personal data is deleted, destroyed, or anonymized in accordance with applicable legislation.
Closing a FuudUp account or termination of a Premium subscription does not mean that all personal data will be deleted immediately.
In particular:
may be retained for the relevant legal periods.
FuudUp takes the necessary technical and administrative measures under Article 12 of the PDPL to prevent unlawful processing of and access to personal data and to ensure secure retention of personal data.
Within this scope, access controls, security logs, authorization mechanisms, and other appropriate security measures may be used to protect system and account security.
Users and Business Officials are responsible for maintaining the confidentiality of passwords and other login information relating to their accounts.
If unauthorized account use is suspected, FuudUp should be contacted.
Information provided by Users and Business Officials to FuudUp must be accurate and current.
Information that can be changed through the account or business panel may be updated using the relevant fields.
If a person provides information on behalf of another natural person or business, they accept that they have the necessary authority to share such information and act on behalf of the relevant person or business.
FuudUp attaches importance to the safety of young users and the protection of their personal data.
Rules relating to age in young users' use of the Platform, security measures relating to social interactions, and other protective measures may be further regulated under FuudUp's Young User Safety Policy, Individual User Membership Agreement, and relevant Platform rules.
FuudUp may restrict certain features or apply additional security measures where required by legislation to protect the safety of young users.
Links may be provided through FuudUp to third-party websites, applications, reservation, ordering, map, social media, or other services.
If the User leaves FuudUp and uses a third-party service, the privacy policy and terms of use of the relevant service may apply.
FuudUp is not responsible for independent data processing activities of third-party systems outside its control.
Under Article 11 of the PDPL, data subjects whose personal data is processed have the right, within the conditions provided by law, to:
Applications regarding these rights may be submitted to FuudUp in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller and applicable legislation.
You may send your applications from the email address associated with your membership account to info@fuudup.com or use other application methods permitted by legislation.
FuudUp may request additional information to verify the identity of the applicant depending on the nature of the application.
FuudUp may update this Privacy Policy from time to time due to development of the Platform, addition of new features, changes to Premium or business services, technological developments, or changes in legislation.
If a material change is made to the Policy, users may be informed through the Platform, by email, or by other appropriate methods to the extent required by applicable legislation.
The current version of the Privacy Policy is published by FuudUp in an accessible manner.
For questions and requests regarding this Privacy Policy or the processing of your personal data, you may contact FuudUp using the following details:
GALA İLAÇ VE YAZILIM SANAYİ TİCARET A.Ş.
Last Updated: 10.09.2026